Manager of Operations for the Security Support Engineer Team

As the **Manager of Operations** overseeing the team of Security Support Engineers at Avanade, your role is pivotal in ensuring seamless delivery of security services to large global clients while driving operational excellence and fostering team growth. This role blends technical oversight, client relationship management, and strategic leadership to maintain Avanade’s reputation as a trusted Microsoft security partner.

Come join us

You’ll shape the security posture of a Fortune 500 client while leading a team at the forefront of Microsoft’s security ecosystem. By bridging Avanade’s innovation with the client’s operational needs, you’ll play a key role in mitigating global cyber risks, enabling secure digital transformation, and strengthening Avanade’s position as a leader in Microsoft-driven security solutions.

*This role is ideal for a leader passionate about both technology and people, who thrives in turning complex security challenges into opportunities for growth and client success.*

Skills And Experiences

• Experience: in cybersecurity operations, with in leadership roles managing technical teams supporting enterprise clients.
• Technical Expertise: Strong grasp of Microsoft security tools (Sentinel, Entra ID, Defender), Active Directory, and hybrid cloud environments.
• Client Management: Proven ability to manage large global accounts, build trust with CISO-level stakeholders, and translate technical outcomes into business value.
• Certifications: Microsoft SC-series (e.g., SC-100, SC-200), CISSP, ITIL, or PMP (preferred).

About You

Characteristics that demonstrate success for this role:

Exceptional communication

Conflict resolution, and decision-making skills in fast-paced,

Multicultural environments.

What You’ll Do

• **Team Leadership & Development**
• Lead, mentor, and scale a team of Security Support Engineers, ensuring they have the skills, tools, and Microsoft certifications (e.g., SC-200, SC-300) to excel in client engagements.
• Conduct performance reviews, identify training gaps, and promote continuous learning in areas like **Microsoft Sentinel**, **Entra ID**, and emerging Azure/M365 security tools.
• **Client Delivery & Accountability**
• Oversee high-priority security operations for the global client, ensuring SLAs (e.g., incident response times, threat resolution) are met and risks are mitigated.
• Act as an escalation point for complex technical or client relationship issues, balancing technical depth with strategic problem-solving.
• **Operational Efficiency**
• Streamline processes for incident management, threat detection, and identity governance workflows using **Microsoft Sentinel** and **Entra ID**.
• Implement KPIs to measure team productivity, client satisfaction, and alignment with the client’s security roadmap.
• **Strategic Collaboration**
• Partner with Avanade’s global cybersecurity practice, Microsoft specialists, and Accenture teams to align client solutions with industry best practices.
• Advise the client on long-term security strategies, such as Zero Trust adoption or cloud-hybrid environment optimization.
• **Risk & Compliance Governance**
• Ensure the team adheres to the client’s compliance requirements (e.g., GDPR, ISO 27001) and internal Avanade standards.
• Oversee post-incident reviews and root-cause analyses to prevent recurrence of security gaps.
• **Innovation & Growth**
• Drive adoption of new Microsoft security features (e.g., Sentinel Copilot, Entra ID Governance) to enhance the client’s defenses.
• Identify opportunities to expand Avanade’s engagement through upselling or cross-selling Microsoft security solutions.

Learn more

To Learn More About Avanade, Check Out These Links

Avanade.com

Avanade Brasil (@avanadebrasil) – Instagram

Avanade Brasil – LinkedIn

Enjoy your career

Some Of The Best Things About Working At Avanade

Opportunity to work for Microsoft Alliance Global Partner of the Year (14 consecutive years), with exceptional development and training (minimum 80 hours per year for paid training and certifications)Real-time access to technical and skilled resources globally

Dedicated career counselor to encourage your growth

Engaged and helpful coworkers genuinely interested in you

Learn More About Some Of Our Benefits

• Meal or food vouchers;
• Multi-benefit Card up to Senior Consultant;
• Medical and dental insurance;
• Certifications and training;
• Life Insurance;
• Private Pension;
• Avababy: pregnancy monitoring and kit for new Avanade fathers and mothers;
• Participation in the company’s results;
• Wellhub;
• Daycare Assistance;
• Career Advisor – Career mentoring;
• Birthday Off policy on your birthday and children up to 12 years old;
• Wellness Sessions;
• For managerial function or higher – Corporate vehicle, parking and fuel assistance.

A great place to work

By bringing your skills and capabilities to Avanade, you’ll get specific experiences, unlimited learning and ambitious growth in return. As we continue to build our diverse and inclusive culture, we have become even more innovative and creative, helping us to better serve our customers and communities. You’ll join a community of smart, supportive employees to uplift, mentor, and mentor you, and rely on their expertise. You’ll have a company built for cutting-edge, business-critical technology solutions committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

Our team is made up of people with different backgrounds and backgrounds. We believe that this diversity strengthens our company.

Create a Future For Our People Who Focus On

• Expand your thinking
• Experiment intensely
• Learn and pivot

Inspire Greatness In Our People By

• Empowering every voice
• Encouraging boldness
• Celebrating progress Accelerate the impact of our people by:
• Surprising the customer
• Prioritizing what matters
• Acting as one