Senior Business Technical Services Analyst

TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.

As part of our growth as a card processor, we are looking for a Business Technical Service Analyst, with relevant experience in client facing roles and PL/SQL, to be part of our team.

If you are looking for professional development and would like to be part of our amazing growth in Latin America & The Caribbean, apply today and join our award-winning Fortune 500® company!

If you want more reasons for choosing us, we can help you:

• Flexibility to work from home
• People centered environment
• Contact with teams from different countries
• Attractive policy of salary and benefits

What Part Will You Play?

• To establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client’s business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships.
• Assists in the evaluation process of the client’s business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue.
• Participates in converting the client’s business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off.
• Gains and maintains knowledge of how to identify critical business impact issues from Service Desk.
• Assists with documents and maintenance to the clients’ system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback.
• Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn’t negatively impact client operations.
• Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements.

Minimum Qualifications

• Relevant Experience or Degree in: Bachelor’s degree in Information Technology or related field.
• Solid experience in Oracle Database and PL/SQL development;
• Previous experience consulting with clients to meet business needs .
• Experience in requirements gathering, technical design and technical presentation.
• Advanced English level for speaking, listening and writing.

At TSYS we recognize that innovation and transformation only happen in inclusive and safe work environment and as an equal opportunity employer, we strongly encourage people with disabilities to apply to any of our job positions.