Technical Product Specialist Payments

Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That’s precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.

We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let’s make history together?

We are looking for a talented Technical Product Specialist who will be working on the management of our Payments portfolio in different regions and countries

As a Technical Product Specialist for Payments Performance@Scale, you’ll play a critical role in enhancing the performance and efficiency of our payments platform, driving the continuous evolution and optimization for top-tier performance and operational excellence. Collaborating closely with cross-functional teams, you’ll leverage your expertise to drive continuous improvement and optimization of our platform’s performance metrics.

Besides conquering the world, your activities will be:

• Operational Expertise: Develop a deep understanding of the operational intricacies of our payments platform;
• Product Support: Provide subject matter expertise to the product team, assisting in the development of features, new payment methods discoveries and enhancements that improve performance and operational efficiency;
• Performance Analysis: Collaborate with analytics and data teams to analyze platform performance metrics, identify areas for improvement, and recommend solutions to enhance performance;
• Continuous Improvement: Work with business operations team to establish and maintain processes for ongoing performance monitoring and optimization, ensuring that performance goals are consistently met;
• Cross-functional Collaboration: Work with different teams in the company to facilitate communication and alignment on priorities related to payments performance.

What’s mandatory:

• Expertise in payments operations, fintechs or a related industry;
• Strong analytical skills with the ability to interpret complex data and draw actionable insights;
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams;
• Proven track record of driving operational improvements and delivering results in a fast-paced environment.

What else would we like to see?

• Ability to translate complex ideas into clear and intuitive product strategies;
• Experience in iterative product development;
• Multilingual abilities, especially in markets relevant to the company – Portuguese, English and Spanish;
• Familiarity with tools and systems such as anti-fraud solutions, smart routing, data visualization/monitoring tools such as DataDog, Kibana and Grafana;
• Teamwork: Collaborative ideation to find the most elegant solutions;
• Legacy Respect: Learn from what works;
• Pragmatism: Value results and practical solutions;
• Quality First: Prioritize quality in every product decision.

EBANX offers:

• Spanish, English, and Portuguese classes;
• Meal Allowance;
• Transportation voucher (if needed);
• WAVES – Program of goals and results (variable compensation);
• EBANX Play – Wellness (Gympass, e-Sports, SESC );
• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
• EBANX Skills: budget for workshops and courses;
• EBANX Flexible: Birthday Day Off;
• Semi-flexible hours (8 hours a day – Monday to Friday);
• EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
• Life Insurance: Life Insurance 100% paid by EBANX;
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!

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